FAQs
What types of providers do you staff?
We staff a wide range of providers, including physicians, dentist, nurse practitioners, physician assistants, mid-wives, CRNAs across various specialties.
How quickly can you provide coverage?
We can often provide candidates within 24–72 hours, depending on the specialty and location. For urgent needs, we have a roster of pre-credentialed providers ready to go.
Do you handle credentialing and privileging?
Yes, we assist with all credentialing and hospital privileging paperwork to streamline the onboarding process.
What specialties do you cover?
We provide locum coverage across all major medical and surgical specialties — including primary care, psychiatry, anesthesia, emergency medicine, and many more. If there’s a specific specialty you’re looking for, we’d be happy to confirm!
Are your providers insured?
Yes, all our providers are covered by our comprehensive malpractice insurance while on assignment through our agency.
Do we need to provide housing or travel for providers?
No. We handle all travel arrangements and provide housing accommodations or stipends for out-of-town providers.
How do you screen and vet your providers?
We actively assist with the credentialing process to support facilities that need help. At a minimum, we handle education verification, license verification, and board certification verification to ensure providers meet your requirements.
What is your pricing structure?
We offer competitive, transparent rates based on specialty, location, and urgency. A detailed rate sheet can be provided upon request.
Is there a minimum number of shifts we must schedule?
No, we’re flexible and can provide coverage for a single shift, extended coverage, or ongoing assignments.
Do you provide telehealth providers?
Yes, we offer telehealth staffing solutions in various specialties for facilities that support virtual care.
What happens if the provider cancels or is unavailable?
We have backup providers and will make every effort to ensure uninterrupted coverage in the event of a cancellation.
Do you offer temp-to-perm or permanent placements?
Yes, we offer temp-to-perm arrangements and full-time permanent recruitment services if you’re looking to hire long-term.
What areas do you service?
We staff nationwide and have access to licensed providers in all 50 states.
How are your providers compensated?
We handle all provider payments, taxes, and insurance. You’re only billed for the agreed-upon rate for the hours or days worked.
Can you cover holiday or weekend shifts?
Yes, we routinely cover weekends, holidays, and overnight shifts as part of our 24/7 staffing support.
Do we need to sign a contract to request providers?
Yes, a service agreement is required to outline mutual expectations, liability coverage, and payment terms.
What’s your process for matching providers with our needs?
We take a consultative approach—understanding your practice environment, workflow, and culture to match the most suitable provider.
How do we request coverage?
You can call, email, or use our client portal to request coverage. A dedicated account manager will respond promptly to assist.
How many active providers do you currently have on your roster for [specific specialty they need]?
We maintain a robust and active roster of over highly qualified providers. This deep pool allows us to respond quickly to urgent needs and offer a diverse selection of candidates to ensure the best possible match for your facility’s specific culture and clinical requirements. We’re happy to provide detailed profiles of available providers who match your criteria.
How do you stay updated on changes in healthcare regulations, licensing requirements, and industry trends?
Staying ahead of regulatory changes is a core part of our commitment to compliance and efficiency. We have a dedicated Licensing and Credentialing Department that continuously monitors updates from state medical boards, the DEA, CMS, and other regulatory bodies. We are also active members of industry associations like NALTO (National Association of Locum Tenens Organizations), which provides critical insights into best practices and emerging trends, ensuring our processes are always current and compliant.
What is your process for managing provider grievances or performance issues during an assignment?
We have a clear, proactive process. Should any performance concerns or grievances arise from either the facility or the provider, we assign a dedicated Client Relations or Provider Relations Manager to act as a neutral liaison. We facilitate direct communication to understand the issue, provide coaching or support to the provider, and work with your team to find an immediate resolution. Our priority is to address concerns swiftly to minimize disruption to patient care and ensure a positive working relationship for all parties. We believe in open dialogue and rapid problem-solving.
What is your pricing structure? Are there any hidden fees or additional costs we should anticipate?
Our pricing is transparent and typically structured as an all-inclusive hourly or daily rate. This rate covers the provider’s compensation, our agency’s service fee, and all associated costs like malpractice insurance, travel, and housing. There are no hidden fees. We provide a detailed quote upfront that clearly outlines what is included, ensuring predictability for your budgeting. We’re happy to discuss flexible payment terms as well.
What is your cancellation policy, for both the facility and the provider?
Our standard contracts include clear cancellation clauses. Typically, we require [e.g., ’30 days’] notice for cancellation by either party to avoid fees, allowing adequate time to adjust schedules or find replacement coverage. We understand that unforeseen circumstances can arise, and we aim to be flexible and work collaboratively with our clients to mitigate any negative impact in such situations. Full details are outlined in our service agreement.
Hire Locums Talent Today!
We provide healthcare facilities with highly qualified, pre-vetted locum professionals—fast. Whether you need urgent coverage or long-term support, our team is ready to help.
